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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 2

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 3

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 4

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 5

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

A. By being fair and transparent with costs
B. By optimizing the use of resources during the service lifecycle
C. By ensuring key risks have been identified and addressed
D. By understanding service consumer needs and desires

Answer: D

NEW QUESTION # 54
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?

Answer:

Explanation:
Analyse the patterns of business activity

NEW QUESTION # 55
What is the BEST way of demonstrating that user feedback is
taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?

Answer:

Explanation:
Regularly provide updates about service improvements made as a result of user feedback

NEW QUESTION # 56
An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.
What does this situation describe?

A. IT transformation
B. High velocity IT
C. Digital organization
D. Digital transformation

Answer: A

NEW QUESTION # 57
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.
Which is the BEST way for this organization to undertake this analysis?

A. Develop models that help analysts perform tasks that are appropriate for a given context
B. Focus on digital products and defer legacy systems analysis
C. Perform a detailed gap analysis of current and future customer needs
D. Use a single standardized approach for all customer needs analysis

Answer: A

NEW QUESTION # 58
......

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